Privacy Policy

Section 1 — SCOPE & CONSENT

Privacy Framework

Delta Engineered Drainage Systems ("Delta," "we," "our") operates delta-drainage.com. By accessing our website or submitting any inquiry form, you consent to the data practices described in this policy. This policy applies to all website visitors, MEP contractors, procurement managers, and export clients globally.

Section 2 — DATA WE COLLECT

Information Collection

We collect two categories of data:

(a) Information You Provide: Name, company name, job title, email address, phone number, country/region, and project specifications submitted through our contact form, export inquiry form, or direct email communication.

(b) Automatically Collected Data: IP address, browser type, device type, pages visited, time spent on pages, and referral source — collected via standard server logs and analytics tools.

Section 3 — PURPOSE OF COLLECTION

How We Use Your Data

Your information is used exclusively for:

  • Responding to product inquiries and technical specification requests
  • Processing bulk export orders and generating formal quotations
  • Sending CAD drawing packages (.DWG, .DXF, .RFA) upon request
  • Providing after-sales warranty support and compliance documentation
  • Internal analytics to improve website content and product listings

We do not use your data for unsolicited marketing without explicit consent.

Section 4 — DATA SHARING

Third-Party Disclosure

Delta does not sell, trade, or rent your personal information to third parties. Data may be shared only with:

  • Logistics and freight partners (for export shipment processing)
  • Legal authorities, if required by applicable law in Pakistan or the destination country

All third-party partners are contractually bound to maintain confidentiality.

Section 5 — DATA RETENTION

Storage & Retention

Inquiry data is retained for a maximum of 3 years for business record-keeping purposes. You may request deletion of your data at any time by emailing deltainfofficial@gmail.com. Analytics data is retained in aggregated, anonymized form only.

Section 6 — YOUR RIGHTS

User Rights

You have the right to: access the personal data we hold about you, request corrections to inaccurate data, request deletion of your data, and withdraw consent for communication at any time. Submit all requests to deltainfofficial@gmail.com — we respond within 7 business days.

Section 7 — COOKIES

Cookie Usage

Our website uses minimal, functional cookies only — no advertising or tracking cookies. Cookies are used to maintain session state and remember user preferences on the MEP calculator. You may disable cookies in your browser; core website functionality remains unaffected.

Section 8 — SECURITY

Data Security

We implement industry-standard security measures including HTTPS encryption (TLS 1.3), access controls, and regular security audits. However, no internet transmission is 100% secure. We advise against sending sensitive commercial documents via web forms — use encrypted email for confidential project data.

Section 9 — CONTACT

Privacy Inquiries

For any privacy-related questions or data requests:

Email: deltainfofficial@gmail.com
Phone: +92 42 36554012
Address: Bund Road, Lahore, Punjab, Pakistan